Refund Policy

1.- How to buy?

If you want to make a reservation on the web (www.shoreexcursionsforcruisers.com) you don´t need to register first.

How to make the reservation:

You have to select all the excursions you want to buy and check the final price. You can change the reservation (number of excursions, passengers, etc.) before making the payment. The total amount is calculated at the end of the page.

Your reservation will be totally confirmed and guarantee only after the payment. You have to follow the instruction of each type of payment.

Please do make the payment as soon as possible: the excursions may run out of seats.

Excursiones para Cruceros Enter Travel SL reserves the right to stop the sale of any excursion anytime depending on the seat availability.

If you try to make a reservation, you may receive an email suggesting you to write to or call the Customer Service. It happens if they are still some seats available you can buy.

In our online payment forms, compulsory fields are marked with an asterisk.

All the information provided is included in our data base. They are used to manage the reservation and to send information: new useful offers and services.

In fulfillment with the established in the Organic Law 15/1999, 13th of December for Personal Information Protection, any user of Excursiones para Cruceros Enter Travel SL will at all times be able to exert his or her right to access, modification, cancellation and opposition, with an email to info@shoreexcursionsforcruisers.com

Payments can be made by credit card or by bank transfer.

2.- Documentation Delivery

If you pay by credit card; as soon as the system accept the operation it will generate and send you two emails. One with the ticket and General Information and one with the excursions programs.

If you pay by bank transfer you need to send the transfer note to payments@shoreexcursionsforcruisers.com. Within 48 hours you will receive two emails. One with the ticket and General Information and one with the excursions programs.

Please do not forget to send the transfer note as soon as posible. It is compulsary to confirm the reservation. If not, the excursions may run out of seats.

3.- User obligations, delivery conditions

User obligations. Delivery conditions.For a proper shipping documentation have been sending with accuracy the data previously requested: First Name and Last Name, email address and mobile phone that will take the trip. Excursiones para Cruceros Enter Travel SL does not assume any responsibility when sending the documentation does not arrive to be carried out as a result of the inaccuracy or falsehood of data provided by the user to this effect.

Similarly Excursiones para Cruceros Enter Travel SL, cannot be responsible for the delay in the dispatch of documentation by causes not attributable directly to Excursiones para Cruceros Enter Travel SL, nor by causes beyond the control of the company as a fortuitous event or force majeure. In the event of an error in the documentation received should contact our Customer Care department.

The passenger agrees to take on and operating the phone, which gave us when booking, for any urgent communication needs to be made. Excursiones para Cruceros Enter Travel SL.

Excursiones para Cruceros Enter Travel SL shall not be liable for any problems caused by the fact that the customer take the phone off. If you are going to bring a different number to which you have been involved in the pre booking, please inform. The ticket (voucher) will only be valid if you have made the corresponding payment. Your reservation will be confronted with the listings of passengers that have the persons responsible in each port.

Any attempt to copy or modification shall be make knowledge to the relevant authorities. The ticket (voucher) that you receive is valid for all tours. You must print it out and take it with you. It is the proof that you have paid for your reservation It is very important that when the ship reaches port you are all ready to land and as you see the first open door go out in order to lose as little time as possible and not wait for the rest of the people going on the tour. In the case that distribute letters or colors to disembark, always try and catch the first shifts to land It is important that you read the documentation which we sent you and if it is possible printed, there come the specific indications for each port (Meeting Point, ways of reaching, etc).

For any emergency, contact urgently with the phones provided for this. Please bring noted the numbers. It is important to be punctually at the time of departure, communicated in the documentation as well as the hours of meeting and/or return provided by the guide during the excursions.

The No Show will be considered as unilateral failure on the part of the passenger and therefore may not submit any type of claim or request a refund of the amount of the excursions affected. The company Excursiones para Cruceros Enter Travel SL shall not be liable for any problems caused by the non-attendance of the passengers in the collection points to the hours established. Any tour of our excursions, can be changed, modified or reduced for reasons of force majeure, atmospheric phenomena punctual, late arrival of the ship or arrival with massive delay by the passengers.

Always it will be done for the benefit of the smooth running of the tour and at the discretion of the assigned guidance and approval of Excursiones para Cruceros Enter Travel SL.

In any of the cases, our main priority will always arrive on time to the boat. In the case of added or subtracted more passengers to excursions, once you send the payment order, does not vary the agreed prices. Excursiones para Cruceros Enter Travel SL, it is exempt from any liability if for reasons of force majeure, specific atmospheric phenomena, late arrival of the ship or any other reason beyond our competence contracted service can not be performed, although it undertakes to try solve the problem in the best way possible.

Excursiones para Cruceros Enter Travel SL, are not responsible for lost or forgotten objects during the course of the excursions, both within and outside of the coaches.

4.- Cancelation policy

Reservations can be cancelled without fees before the payment through the Customer care service.

Once the payment has been made Cancellation and refund are possible only if the cruise reservation has been cancelled as well. In this case documentation will be asked.

5.- Notification

If a user makes a reservation on the web site www.shoreexcursionsforcruisers.com the system will send a confirmation of receipt by email.

6.- Security Guarantee. Secure Payment.

Excursiones para Cruceros Enter Travel SL guarantees security and confidenciality of all submittted datas to all visitors and buyers.

The electronic payment systems we use are included into the Safe E-Commerce.

The data needed to pay by credid card are:

  • Credit card Number
  • Expiration date
  • CVV2: The card security code is the last three digits printed on the signature strip on the back of the card

In case of Bank transfer payment users will receive an email with instruccions and data for the payment. Tickets and programs will be sent once we receive a copy of the bank transfer note.